Most people go through their daily lives engaging in many conversations with friends, co-
workers, and our family members. But most of the time, we don’t listen as well as we could or sometimes should. We’re often distracted by other things in the environment, such as the television, the Internet, our cell phones, or something else. We think we’re listening to the other person, but we’re really not giving them our full attention.
workers, and our family members. But most of the time, we don’t listen as well as we could or sometimes should. We’re often distracted by other things in the environment, such as the television, the Internet, our cell phones, or something else. We think we’re listening to the other person, but we’re really not giving them our full attention.Are you as good a listener as you think you are?
13 Steps to Better Active Listening Skills
Below you will find 13 different skills that help people be better active listeners. You do not have to become adept at each of these skills to be a good active listener, but the more you do, the better you’ll be. If you even just use 3 or 4 of these skills, you will find yourself listening and hearing more of what another person is saying to you.
1. Restating
To show you are listening, repeat every so often what you think the person said — not by parroting, but by paraphrasing what you heard in your own words. For example, “Let’s see if I’m clear about this. . .”
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